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Customer Satisfaction Survey











1.)   Have you used Goodwin International Limited
for your check valve requirements in the past 6 month ?

Yes No


(optional Reference)





Very Poor -
Average -
Excellent

2. Enquiry / Quotation Stage.

How did well did our Sales Department meet your needs?


2a)   Communication

2b)   Understanding your needs

2c)   Timely submission of quotation / responses

2d)   Sales person helpfulness


Very Poor -
Average -
Excellent

3.) Order Stage.

How well did our Company meet your needs?

3a)   Communication

3b)   Documentation Submission

3c)    Status Reporting

3d)    Inspection Coordination

3e)    Despatch Coordination

4.)   Was the level of service as expected?

Yes No




5.)   Did our Company meet your required Quality Standard?

Yes No




Very Poor -
Average -
Excellent

6.)   How well did our Company support your requirements?








Very Poor -
Average -
Excellent

7.)   How do you consider our Company’s overall performance?








8.)   May we contact you about any of your responses?

Yes No