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Customer Survey
Customer Satisfaction Survey
Company:
Full name:
Email:
1.) Have you used Goodwin International Limited
for your check valve requirements in the past 6 month ?
Yes
No
(optional Reference)
Very Poor -
Average -
Excellent
2. Enquiry / Quotation Stage.
How did well did our Sales Department meet your needs?
2a) Communication
2b) Understanding your needs
2c) Timely submission of quotation / responses
2d) Sales person helpfulness
Very Poor -
Average -
Excellent
3.) Order Stage.
How well did our Company meet your needs?
3a) Communication
3b) Documentation Submission
3c) Status Reporting
3d) Inspection Coordination
3e) Despatch Coordination
4.) Was the level of service as expected?
Comments:
Yes
No
5.) Did our Company meet your required Quality Standard?
Comments:
Yes
No
Very Poor -
Average -
Excellent
6.) How well did our Company support your requirements?
Comments:
Very Poor -
Average -
Excellent
7.) How do you consider our Company’s overall performance?
Comments:
8.) May we contact you about any of your responses?
Comments
Yes
No